Reopen Provisioning

When an access request is in "Verifying" status (meaning it's been sent back to the person who started the request), it can be reopened back to the Provision Engineer, if needed. 

To reopen provisioning, complete the following steps:

1. Select the More Actions button  in the upper right corner of the request details page, and select Reopen Provisioning from the list.

2. The "Are You Sure" window appears to confirm your request.

3. Type REOPEN in the field and then select the Reopen button. The status of the request is returned to "In Progress".